Protecting your privacy and your personal information is therefore considered one of our most important responsibilities and we are
committed to managing your information in a respectful way
, by adhering to the privacy principles contained within the
EOTR™ Data Privacy Protection Policy Charter
shown on this page.
Our privacy policy
supports and endorses state, national and international privacy requirements
, complying with the
National Privacy Principles
in the
Commonwealth Privacy Act 1988
, the
Privacy Amendment Act
and other applicable state and territory legislative requirements, laws and regulations in relation to the management of personal information.
We conduct our business transactions in accordance with the
highest ethical standards
, and strongly believe that you, our customers, can feel safe in the knowledge that
we safeguard your personal information
by
ensuring confidentiality is respected
and
information is stored securely...
You can access our home page, browse our site and view products in the shopping cart without disclosing any personal information. EOTR™ Pty Ltd and its subsidiaries will only collect personal information from you with your prior knowledge and consent.
EOTR™ Pty Ltd limits the personal information collected and held on its database of existing and prospective customers to the following, unless additional information is provided voluntarily:
Name, address, contact details, salutation
Membership details, email, username and password
Date of first contact
Purchase History, encrypted order / payment details, sales notes
Credit card details (if chosen as the preferred method of purchasing, stored offline for security purposes)
Mailing instructions as determined by you
How do we use your information?
In order to provide you with the services that you have requested, and the best possible environment in which to serve you, we do need to collect and use your personal information. We will only use this personal information provided by you for the purposes for which it was collected, such as fulfilling an order, and where necessary for the management of our business, for activities such as quality assurance processes, accreditation, audits, risk and claims management and education of our staff. If you provide incomplete or inaccurate information to us or withhold information from us, our ability to serve you is compromised, and we may not be able to provide you with the services you are seeking.
Furthermore, whilst our staff will always endeavour to be sensitive to your needs when obtaining personal information, the team at EOTR™ are also committed to acting in your best interests by making a thorough assessment of your needs, before recommending services. At times they may request further personal information from you, prior to giving advice or fulfilling an order.
With your consent we can also use your information for other purposes. You may wish to be included on a marketing mail list which sends you special offers and discounts, receive a regular newsletter about topics that interest you, or to be contacted by our affiliates in areas of special interest to you.
Maintaining a record at EOTR™ Pty Ltd
EOTR™ Pty Ltd needs your permission should it wish to retain use and disclose your personal information for any unrelated purpose to those purposes stated in the section governing how we may use your information.
If you give your permission, EOTR™ Pty Ltd will collect and retain any such voluntarily proffered personal information to send you material, such as for notification of upcoming events or membership offers, with a frequency determined by you. Subscribed recipients will be invited to change the frequency with which they receive future correspondence with every mailing.
This further data which EOTR™ Pty Ltd collects and retains about you will be handled with the same degree of confidentiality and respect, and be similarly safeguarded according to the EOTR™ Data Privacy Protection Policy Charter.
Disclosure and sharing of your information
EOTR™ Pty Ltd has strict policies with respect to who has access to your personal information.
In accord with the EOTR™ Data Privacy Protection Policy Charter, we will not disclose or release your personal information without consent to a third party, State institution or authority, except where we are required or authorised by law or other regulation to do so, or where it is provided on a confidential basis to those individuals and/or organisations which provide mailing, consultation, contractual or other outsourced services to us in the course of our normal business dealings.
Where we outsource any of our services, or hire contractors to perform services within our business, we require these individuals and organisations to comply with the same stringent codes of practice relating to the protection of your privacy, by which EOTR™ Pty Ltd employees and its business contract partners are also bound.
EOTR™ Pty Ltd may be required by law to release your information to courts when subpoenaed as evidence, to share your information with regulatory bodies to minimise bad debts and/or expose fraudulent activity and to raise with such third party bodies as necessary, any other real and relevant issues of concern. For your assurance, the third parties, individuals, organisations, institutions and authorities to whom EOTR™ Pty Ltd may be required to release, share or disclose information, are bound by the same state, national and international privacy requirements, and therefore also have strict policies relating to access and use of your information that protect your rights.
Access to your own information.
You have a right to have access to the information that we hold about you. You may request access to this personal information which EOTR™ Pty Ltd holds about you, and are also entitled to request corrections and amendments to your record should you believe that it contains inaccurate information. EOTR™ Pty Ltd will gladly respond to reasonable requests to review your personal data and to correct, amend or delete any inaccuracies.
Should you wish to obtain access to your record to review and update your personal data, or if you have any questions or comments about the EOTR™ Data Privacy Protection Policy, please
contact our offices
. Our
Privacy Officer
can give you more detailed information about how to obtain access to your records.
Children
EOTR™ Pty Ltd will not knowingly collect personal data from children without insisting that they seek prior parental consent if required by applicable law. We will only use or disclose personal data about a child to the extent permitted by law, to seek parental consent pursuant to local law and regulations, or to protect a child. The definition of “child” or “children” should take into account applicable laws as well as national and regional cultural customs.
Information Security
As the Internet matures, so will our Data Privacy Protection Policy, information handling practices and information security management.
EOTR™ Pty Ltd has implemented a wide variety of strategies to provide a secure site, which maintains the privacy of your transactions and the integrity and security of your personal information. Among these strategies there are physical, technological, virtual, archival, backup and security policies, rules and measures, to protect personal information held on the database or which is otherwise under our control from misuse and loss and from unauthorised access, modification or disclosure. The belief that your information security is of tantamount importance, is at the heart of our objective to implement the latest information security measures as soon as they become available to us.
Furthermore, all reasonable steps will be taken by EOTR™ Pty Ltd to remove, delete, destroy or de–identify personal information held on its active database if such information is no longer needed for any purpose, or if requested in writing by the customer to do so. Archived information and/or any data whose maintenance is required by Australian Government Laws shall be protected from unlawful or accidental destruction and loss, and will not be removed, deleted, destroyed or de–identified, but will be held in accordance with our information security policies.
Please check the Privacy Information published on this Web Site regularly, to ensure that you are aware of all new information.
To facilitate such a review of our continually evolving Data Privacy Protection Policy, we recommend you bookmark this page.
Automatic Non–Personal Data Collection by EOTR™
When you access our web sites, we may automatically collect Non–Personal Data. This could include information such as the type of Internet browser and operating system used, IP address, number of visits, average time spent on the site and pages viewed.
Although the use of such Non–Personal Data is not specifically regulated, EOTR™ adheres to strict self–imposed codes of use. The EOTR™ Data Privacy Protection Policy has deemed that this non–personal information may be collected, shared with our worldwide affiliates, used, stored and retrieved for specific purposes only. These include improving our site performance/content/access, to monitor the attractiveness of our web sites, and for the purposes of determining sales opportunities or tweaking special membership or geographic offers. More importantly, non–personal data collection also serves to monitor for and prevent illegal activities such as fraud, and to subvert wilful attacks on EOTR™ Pty Ltd information technology systems, thus actively working to protect the integrity of our systems and the continued privacy of your personal information.
“Cookies” — Information Stored Automatically by your browser
When you view one of our web sites, we may automatically store some data on your computer in the form of a “cookie". A cookie is a piece of text that allows our web server to store ‘state’ information on your machine’s hard disk and later retrieve it. Being text and not a program, cookies cannot run like programs do. They are unable to gather any information on their own, cannot look at another cookie, nor can they view or collect any personal information about you from your machine other than the data our web site has itself stored on your machine.
Cookies provide capabilities that make the web much easier to navigate, thus affording a better user experience. For example, by allowing us to automatically recognise your PC next time you visit, we can tailor our web site to better match your interests, storing your own individual user preferences, browser state, shopping cart state, contents, wishlist and quick checkout options. Cookies can help you in many other ways too — remembering what state various functionalities were in alleviates the need to re–enter information and can decrease wait and download times as you move between pages.
If you do not wish to receive cookies, or wish to selectively accept cookies, you will need to configure your Internet browser to erase all cookies from your computer’s hard drive, block cookies altogether or alternatively, to receive a warning before a cookie is stored. Please note that www.eotr.com requires cookies to be enabled, however, you may choose to delete these cookies as soon as you have finished browsing.
Links to Other Web Sites
The EOTR™ web site contains links to several other external web sites. Whilst we endeavour to link only to repudiated sites, EOTR™ Pty Ltd is not responsible for the content or privacy practices of any other web sites. We strongly recommend you investigate these external web sites’ respective privacy policies before divulging personal information and only deal with trusted suppliers.
Copyright
Copyright extends to all material on the www.eotr.com web site. All images and documents are the property of EOTR™ Pty Ltd, their rightful owner, unless otherwise specified. The information contained herein is therefore the property of EOTR™ Pty Ltd.
Other than as permitted under the Copyright Act, no part of this document may be reproduced, copied, stored in a retrieval system or transmitted in any form or means (paper, electronic or broadcast) without prior written authority of EOTR™ Pty Ltd.
If you have a complaint about privacy issues...
Our Privacy Officer is always happy to discuss any concerns you may have about the management of your information or to answer any questions you have about our information management practices and our Data Privacy Protection Policy.
If you have a complaint about our information handling practices or feel that the privacy of your information has been interfered with, you can lodge a complaint with our Privacy Officer or directly with the Commonwealth Privacy Commissioner. All complaints will be dealt with fairly and as quickly as possible.
Your cart
Categories
Authentication
News
